CUSTOMER SATISFACTION IS OUR GOAL.

But don’t take our word for it. Check out what some of our actual customers had to say about their experiences at Bates.

“I really appreciated the kindness and the time that was shown to me with explaining about my car. I would gladly recommend Bates to anyone who needs their car fixed. Thanks for your honesty and trust, it’s hard to find today!”

“I am extremely satisfied with Bates Collision. They were courteous, helpful, and (I believe) perfectionists. Their repairs made my car look like a brand new car! I certainly will recommend them to friends and family (I already have!)”

“The employees were professional. The shop was immaculate. I knew right away that my car was in good hands. Bates Collision exceeded my expectations, and then some.”

“I wouldn’t trust my car to anyone else.”

“It is so refreshing to deal with honest people who do what they say they’ll do when they say they’ll do it. Thank you as always for a job well done.”

“Superb service! This is our second encounter with Bates, and we wouldn’t go anywhere else!”

“They treat you like family.”

“I am truly pleased with the work done on my car by Bates. The shop itself is the cleanest I have ever seen. The office staff was friendly and helpful.”

“I was very pleased with my car. I felt like a little kid at Christmas! My car looked like new. I’m very pleased with the work and very friendly people who took care of me and my car. Thank you ever so much.”

“My car was repaired by the best Erie, PA has to offer… wouldn’t go anywhere else. They were a #1 and so courteous to deal with! Thanks to the entire staff at Bates.”